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BOARDRIDERS CLUB FREQUENTLY ASKED QUESTIONS
What is the Boardriders Club?
How does it work?
Is it free to join the Boardriders Club loyalty program?
What are the benefits of being a member of the Boardriders Club loyalty program?
How do I earn points?
No points will be earned on gift cards, other brands, or purchases from third-party stores.
How do I use a Reward?
IN STORE: Bring your reward email into a participating store and show the store associate at checkout. You may print the email and bring it with you or simply show the store associate the email on your mobile device.
How Do I Earn Rewards?
Can I use my Reward on www.quiksilver.com.au, www.roxyaustralia.com.au and www.dcshoes.com.au?
Please note: Third party products and gift card purchases will be excluded from all reward discounts.
Do Rewards Expire?
What happens if I return an item?
What happens if I return items from an order where I used a reward?
How do I reach the next level of the Boardriders Club program?
• Bronze Members: accumulate 0 - 499 loyalty points within a rolling 12 month period.
• Silver Members: accumulate 500 - 999 loyalty points within a rolling 12 month period.
• Gold Members: accumulate 1,000 or more loyalty points within a rolling 12 month period.
How do I view my points?
Do all my purchases count towards points?
Please note: Gift card purchases will not be eligible for point accumulation.
I haven't received my 300 welcome points yet?
If you can see your Boardriders Club points and status balances and you still haven't received your points after 48 hours, get in touch wth our customer service team and we'll look into it for you!
My purchase doesn’t appear in my points balance, what should I do?
If your purchase was made more than 48 hours ago and your account has still not been credited, please contact the Boardriders Club customer service team via the Contact page.
Can points be applied if I made a purchase that wasn't linked to a Boardriders Club membership?
Where can I find my loyalty account number?
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